Frequently Asked Questions
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link.
You can also track your order anytime through our Track Your Order page — simply enter your tracking number to see the latest updates.
What is your return policy?
Returns are accepted within 14 days of delivery.
Items must be unworn, unwashed, and in original packaging with tags attached.
For more details, visit our Returns & Refunds page.
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, please contact us immediately at info@gregoryandeve.com to update your shipping details.
Once the order has been confirmed and sent for fulfillment, we’re unable to make any changes.
How can I contact Customer Service?
You can reach our friendly customer service team anytime at info@gregoryandeve.com
We do our best to respond within 24 hours, and most of the time, even sooner.
What should I do if my order arrives damaged?
If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
Email us at info@gregoryandeve.com with:
- Your order number
- Clear photos or a short video of the issue
- A brief description of what happened
Our team will review your request right away and arrange either a replacement or a refund.
We’ll make sure everything is resolved quickly and smoothly.
Thank you for being part of the Gregory & Eve community — your satisfaction means a lot to us.
How long does shipping take?
Orders are processed within 1–3 business days and typically delivered within 7–13 business days after dispatch.
During high-demand periods or special promotions, delivery times may take a little longer — but we’ll always do our best to keep things on schedule.
We truly appreciate your patience — our team works hard to make sure your Gregory & Eve order arrives quickly and safely.If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
Email us at info@gregoryandeve.com with:
- Your order number
- Clear photos or a short video of the issue
- A brief description of what happened
Our team will review your request right away and arrange either a replacement or a refund.
We’ll make sure everything is resolved quickly and smoothly.
Thank you for being part of the Gregory & Eve community — your satisfaction means a lot to us.
Free Shipping
Enjoy fast & tracked shipping across the United States - always free on every order.
Our way of thanking you for being part of Gregory & Eve.
30-Day Money-Back Guarantee
Not in love with your order?
No worries - we offer a 100% money-back guarantee within 30 days.
Hassle-free returns, no questions asked.
Secure Payments
Your payment information is processed securely.